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1. What services does your company provide?

We offer IT solutions (web development, cybersecurity, cloud computing), multimedia services (video editing, graphic design, animation), and secure communication tools (encrypted messaging, VPNs).

2. How can I contact your team?

You can reach us via:

• Email: info@xilafox.com

• Phone: +41 76 464 08 88 (WhatsApp/Signal available)

• Live Chat (on our website, with end-to-end encryption)

• Contact Form (secure submission)

3. Do you offer free consultations?

Yes! We provide free 30-minute consultations to discuss your project needs. You can book a call.

4. How long does website development take?

Timelines vary based on complexity:

• Basic Website: 1-2 weeks

• E-Commerce Site: 3-4 weeks

• Custom Web App: 6+ weeks

5. Do you provide ongoing IT support?

Yes! We offer 24/7 managed IT services, including maintenance, security updates, and troubleshooting.

6. Are your cloud solutions scalable?

Absolutely! Our cloud services (AWS, Azure, Google Cloud) grow with your business needs.

7. What video editing formats do you support?

We work with MP4, MOV, AVI, ProRes, and more. Need a specific format? Just ask!

8. Can you edit photos for social media?

Yes! We optimize images for Instagram, Facebook, LinkedIn, and other platforms.

9. Do you offer voiceover services?

Yes—we provide professional voiceovers in multiple languages and styles.

10. How do you ensure secure communication?

We use end-to-end encryption for emails, file transfers, and live chats.

11. Is my data safe with your hosting services?

100%. We include SSL certificates, automated backups, and DDoS protection.

12. Do you comply with GDPR/other regulations?

Yes, we adhere to GDPR, HIPAA, and industry-specific security standards.

13. What’s your pricing model?

• Project-based (fixed fee for defined scope)

• Hourly rates (CHF50–CHF150/hour, depending on service)

• Monthly retainers (for ongoing support)

14. Do you offer discounts for long-term contracts?

Yes! Clients with 6+ month contracts receive 10–15% off.

15. What payment methods do you accept?

Credit/debit cards, PayPal, bank transfers, and cryptocurrency (BTC, ETH).